AI Chatbot with Voice Support
Instant answers on web and mobile — type or talk.
A conversational AI assistant embedded on your member portal or mobile app. Members can type or speak to get immediate help with benefits questions, plan comparisons, billing inquiries, and more — with the option to escalate to a live agent at any point.
Key Capabilities
Text & Voice Input
Members choose how they want to communicate — type a question or use voice input for a hands-free, accessible experience.
Guided Plan Comparisons
Walk members through plan options side-by-side, highlighting differences in coverage, premiums, and out-of-pocket costs.
Benefits Navigator
Members can ask about specific benefits — dental, vision, prescriptions — and get clear, personalized answers pulled from their plan data.
Form & Change Assistance
The chatbot guides members through submitting address changes, updating payment info, and other self-service tasks.
Accessible Design
Built to WCAG 2.1 AA with screen reader support, high-contrast mode, and keyboard navigation throughout.
Omnichannel Handoff
When a member needs a human, the chatbot transfers the full conversation history to a live agent — on phone or chat.
Why Choose AI Chatbot with Voice Support
- Deflect up to 70% of routine inquiries from your call center
- Offer 24/7 self-service without additional staffing
- Improve member satisfaction with instant, accurate responses
- Meet accessibility requirements out of the box
- Reduce enrollment-period call spikes
See AI Chatbot with Voice Support in Action
Schedule a personalized demo and learn how this module can transform your member experience.